https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXB0aXZhdGUuZm0va2ktdW5kLWRhbm4v kundenzentriertes Mindset und eine Revolution in der Mobilität überlebenswichtig sind - 15 Minutes Customer Obsession

Episode 28

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Published on:

4th Oct 2021

Jetzt! Warum ein kundenzentriertes Mindset und eine Revolution in der Mobilität überlebenswichtig sind- Heute im Interview Julien Figur

Julien Figur, Mitbegründer des erfolgreichen Hansemonidal, Podcasthost: Mobilität der Zukunft und Pionier und Neudenker, um nicht zu sagen Revolutionär der Mobilität - Ein Hamburger, frischverheiratet und engagiert, wie kaum einer in seiner Branche - heute im Interview.

Wie geht modernes digitales Busfahren?

Was heisst für Hansemondial Thema Flexibilität- 24/7 Kundenservice?

Wie ernst setzt Julien uns sein Team die Werte: einfach, individuell, zuverlässig und flexibel mit maximaler Kundennutzen um?

80% CO2 Einsparung durch Busfahren, wie geht das?

Wo stehen wir in der Bedeutung der E-Mobilität und unserer Verantwortung als Gesellschaft?

Umdenken anstatt mehr, mehr, mehr!

Ich wünsche Euch wertvolle Insights,

Stay tuned for your customers,

Deine Peggy

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Rhetorik trifft auf Customer Experience!

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Am 1./2. November 2021, Hotel Le Méridien in Barcelona:

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About the Podcast

15 Minutes Customer Obsession

Human Connection Is the Strategy.

You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working.

This podcast is the honest explanation for why.

15 Minutes Customer Obsession is hosted by Peggy Amelung — Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels. Each episode takes one question most CX and leadership content refuses to ask: not what great organisations do differently, but who their leaders have become.

After 157 German-language episodes and 20 years inside the world's most demanding service environments, Peggy has arrived at one conclusion that changes everything:

The quality of human experience you can create for another person is a direct function of what you have developed within yourself. You cannot give what you have not grown.

This is not a metaphor. It is the mechanism behind every CX programme that fails, every culture initiative that doesn't stick, and every leader who does everything right — and still cannot produce genuine human connection in their organisation.

If you have ever thought "we train our people, and nothing actually changes" — you are not missing a better training programme. You are missing the developmental understanding of what is upstream of genuine service. That is what this podcast is about.

Every Tuesday, in 15 minutes: one interior insight, one business consequence, one thing that shifts how you see your team, your customers, and your own leadership.

New listener? Start with Episode 1: Get to know the six pillars of GHX and get closer epsiode by episode to yourself and the menaing of genuine human connection. The closer you are to yourself, the closer you can be to your customer. Fifteen minutes that will reframe everything you thought you knew about customer experience.

AI is great. But humanity is the driving force.
See you next Tuesday. Peggy.

About your host

Peggy Amelung