https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXB0aXZhdGUuZm0va2ktdW5kLWRhbm4v Die Hotellerie von morgen - digitale Prozesse, Personalmangel und verändertes Buchungsverhalten, Im Gespräch mit Olaf Seibecke, Teil 1 - 15 Minutes Customer Obsession
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Episode 98

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Published on:

9th Nov 2023

Die Hotellerie von morgen - digitale Prozesse, Personalmangel und verändertes Buchungsverhalten, Im Gespräch mit Olaf Seibicke, Teil 1

Heute spreche ich mit Olaf Seibicke, Hoteldirektor seit über 20 Jahren im Hotel Lindenhof in Goth, über die Herausforderungen und Veränderungen in der Hotellerie und Gastronomie während der Pandemie bis heute. Olaf Seibicke berichtet über seine Erfahrungen und wie er diese gemeistert hat. Was waren die Maßnahmen, die er ergriffen hat, um sein Hotel erfolgreich durch die Krise zu führen? Wie haben sich die Gäste verhalten und welchen Einfluss hatten die Preiserhöhungen auf ihre Zufriedenheit? Hör rein!

[00:03:31] Hotel in Gotha übernommen, damals 27 Jahre alt, große Herausforderung, gute fachliche Vorbereitung, menschliche Reife fehlend, dankbare Vorgesetzten, lasse Mitarbeiter selbst entscheiden.

[00:10:10] Verderbliche Ware an Mitarbeiter verteilt, gute Entscheidung

[00:12:10] Gäste geben Kellnern mehr Trinkgeld, verbunden mit Solidarität.

[00:14:54] Demografischer Wandel: Herausforderung, nicht Riesenproblem.

[00:19:37] Qualität und Mentalität beim Essen gehen

[00:21:31] Qualität in Gastronomie: Eigene Philosophie vs. Beutelschneider

[00:26:46] Junge Menschen arbeiten nicht mehr in Gastronomie.

[00:28:05] Hotels vor personalen Herausforderungen, positive Effekte

Contact: Olaf Seibicke

📩 os@der-lindenhof-gotha.de

🌍 https://der-lindenhof-gotha.de/en/homepage/

Stay tuned for your customers! 🚀

📩 : peggy@amelung-partners.com

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👉 Customer Experience Coaching

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About the Podcast

15 Minutes Customer Obsession
Human Connection Is the Strategy.
You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working.

This podcast is the honest explanation for why.

15 Minutes Customer Obsession is hosted by Peggy Amelung — Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels. Each episode takes one question most CX and leadership content refuses to ask: not what great organisations do differently, but who their leaders have become.

After 157 German-language episodes and 20 years inside the world's most demanding service environments, Peggy has arrived at one conclusion that changes everything:

The quality of human experience you can create for another person is a direct function of what you have developed within yourself. You cannot give what you have not grown.

This is not a metaphor. It is the mechanism behind every CX programme that fails, every culture initiative that doesn't stick, and every leader who does everything right — and still cannot produce genuine human connection in their organisation.

If you have ever thought "we train our people, and nothing actually changes" — you are not missing a better training programme. You are missing the developmental understanding of what is upstream of genuine service. That is what this podcast is about.

Every Tuesday, in 15 minutes: one interior insight, one business consequence, one thing that shifts how you see your team, your customers, and your own leadership.

New listener? Start with Episode 1: Get to know the six pillars of GHX and get closer epsiode by episode to yourself and the menaing of genuine human connection. The closer you are to yourself, the closer you can be to your customer. Fifteen minutes that will reframe everything you thought you knew about customer experience.

AI is great. But humanity is the driving force.
See you next Tuesday. Peggy.

About your host

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Peggy Amelung